At 30jili, we take the privacy of every Philippine member seriously. This page explains exactly what personal information we collect, why we collect it, and how we keep it safe. Reading this helps you stay informed and in control of your own data.
A plain-language breakdown of our data practices for all Philippine members.
When you register for a 30jili account, we collect basic personal details including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account correctly. We also collect your preferred payment details — such as your GCash number or bank account information — so that deposits and withdrawals in Philippine Peso can be processed smoothly and securely. During your use of the platform, we automatically gather technical data such as your device type, browser version, IP address, and session activity logs. This technical data helps us detect unusual login patterns, prevent unauthorised access, and improve the overall performance of the platform for members across the Philippines. We may also collect information you voluntarily provide when you contact our support team, respond to a survey, or participate in a promotion. All data collection is limited to what is genuinely necessary for the operation of the platform and the fulfilment of our obligations to you as a registered member.
The personal data we hold is used primarily to operate your account, process transactions, and deliver the gaming and entertainment services you signed up for. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and we will only send promotional messages if you have opted in to receive them. Identity and payment information is used to carry out the verification checks required before withdrawals are released, in line with responsible gaming and anti-fraud standards applicable in the Philippines. Technical and session data is analysed in aggregate to understand how members navigate the platform, which helps us prioritise improvements to the mobile experience and fix issues faster. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes, and we never will. Where we engage trusted service providers — such as payment processors or identity verification partners — they are permitted to use your data only for the specific task we have engaged them for, and they are bound by strict confidentiality obligations.
30jili shares member data only in the limited circumstances described here, and always with appropriate safeguards in place. Payment processors receive the transaction details necessary to complete your deposit or withdrawal in Philippine Peso; they do not receive your full gaming history or any data beyond what is needed for the payment itself. Identity verification partners may receive a copy of your submitted identification documents solely for the purpose of confirming your eligibility to hold an account; once verification is complete, these partners retain data only as required by their own regulatory obligations. We may disclose information to relevant Philippine authorities or regulators if we are legally required to do so, for example in response to a valid court order or a request from a government agency investigating fraud or financial crime. In the event that 30jili undergoes a business restructure or ownership change, member data may be transferred to the successor entity, but only under terms that maintain the same level of protection described in this policy. We will notify affected members of any such transfer in advance wherever it is practicable to do so.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and our internal compliance obligations. Account records, transaction histories, and identity documents are typically kept for a minimum of five years following account closure to satisfy anti-money laundering and record-keeping requirements. Once the retention period has expired, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. To protect your information while it is held, we use industry-standard security measures including encrypted data storage, secure HTTPS connections for all platform traffic, and access controls that limit which staff members can view sensitive account data. Our security practices are reviewed regularly, and we update them whenever new risks or better protective technologies become available. If you have reason to believe that your account has been accessed without your authorisation, please contact our support team immediately using the details in the footer below.
As a registered member based in the Philippines, you have the right to request a copy of the personal data we hold about you at any time, and we will provide this within a reasonable timeframe. You may also ask us to correct any inaccurate information on your account — for example, if your contact details have changed — and we will update our records promptly upon verification. If you wish to close your account and have your data deleted, you can make this request through our support team; we will action it subject to any legal retention obligations that prevent immediate deletion. You have the right to withdraw your consent to receive promotional communications at any time, and we will stop sending marketing messages within a reasonable period of receiving your request. If you have a concern about how your data has been handled, we encourage you to raise it with our support team first so we can resolve it directly. For questions about specific data practices or to exercise any of the rights described above, use the contact details provided in the footer of this page.
The 30jili platform uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and ensure that the platform functions correctly on your device. Essential cookies are always active because the platform cannot operate without them; these include session tokens and security identifiers that protect your account from unauthorised access. We also use analytics cookies to understand aggregate usage patterns — for example, which pages are visited most often and where members encounter difficulties — so that we can improve the experience for everyone. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may prevent certain features of the platform from working as expected. We do not use cookies to track your activity on other websites, and we do not share cookie data with advertising networks. If you have questions about specific cookies used on the platform, our support team can provide further details.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations. When we make material changes, the "Last Updated" date at the top of this page will be revised, and we will notify active members via their registered email address where the changes are significant. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you do not agree with any update to this policy, you should stop using the platform and contact support to arrange account closure. The FAQ page covers common questions about account data and privacy settings in plain Philippine English.
The most important points every Philippine member should know about how we handle data.
Your personal information is never sold, rented, or traded to third parties for marketing purposes. Data is shared only with trusted service providers who need it to deliver specific functions — such as processing your PHP payment — and they are bound by strict confidentiality agreements that mirror our own standards.
All data transmitted between your device and the 30jili platform is protected by HTTPS encryption. Stored account records and payment details are held in encrypted form with access restricted to authorised personnel only. Our security measures are reviewed regularly to stay ahead of emerging threats and protect every member in the Philippines.
You can request a copy of your data, ask for corrections, withdraw marketing consent, or request account closure at any time by contacting our support team. We process all data rights requests promptly and transparently. For more information on managing your account settings, visit the FAQ page or check the Responsible Gaming page for additional account control tools.
If you have any concerns about how your data is handled, our support team is ready to help. You can also check the FAQ for quick answers to the most common privacy and account questions from Philippine members.